We are customer oriented
For us, a SALE is not just a simple legal contract, but it is a precious achievement of trust that we always return with our best efforts
CONSULTING:
in the first step, we generally analyse the situation and listen to the customers’ needs to best direct them by putting all our experience and available technologies in place.
INSTALLATION AND TESTING:
our teams of assemblers, electricians and software engineers carry out these operations at the customer's premises in the shortest possible time to reduce inconvenience and any machine downtime.
STAFF TRAINING:
we give great importance to this aspect both during and after testing, so our operators take care to adequately train the personnel in charge on the operation, alarms, risks, safety and maintenance of our systems.
ASSISTANCE AND TELESERVICE:
after sales we take care of the follow-up through telephone instructions, teleservice with remote solving interventions and, if necessary, we carry out timely on-site interventions for emergencies or repairs.
SPARE PARTS:
we supply original spare parts, both our own and commercially available very promptly, so that our customers can replace components as quickly as possible.
MAINTENANCE AND FULL SERVICE:
upon request, we offer scheduled maintenance contracts at regular intervals by sending our trained and qualified personnel, with the aim of maintaining the optimal performance of our systems over time and in the full-service formula we take care of everything!
REVAMPING:
when possible and after a status check, we carry out restructuring operations on old systems, trying to improve their performance with minimally invasive interventions and limited expenses.